{"id":230535,"date":"2024-09-30T18:39:57","date_gmt":"2024-09-30T18:39:57","guid":{"rendered":"https:\/\/vila-vysehrad.com\/?page_id=230535"},"modified":"2026-04-22T18:22:23","modified_gmt":"2026-04-22T18:22:23","slug":"vseobecne-obchodni-podminky","status":"publish","type":"page","link":"https:\/\/vila-vysehrad.com\/en\/vseobecne-obchodni-podminky\/","title":{"rendered":"V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky"},"content":{"rendered":"

[et_pb_section fb_built=“1″ _builder_version=“4.27.0″ _module_preset=“default“ global_colors_info=“{}“][et_pb_row _builder_version=“4.27.0″ _module_preset=“default“ global_colors_info=“{}“][et_pb_column type=“4_4″ _builder_version=“4.27.0″ _module_preset=“default“ global_colors_info=“{}“][et_pb_text _builder_version=“4.27.6″ _module_preset=“default“ text_font=“Poppins|300|||||||“ header_font=“Poppins||||||||“ header_2_font=“Poppins||||||||“ header_2_font_size=“20px“ hover_enabled=“0″ global_colors_info=“{}“ sticky_enabled=“0″]<\/p>\n

V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky<\/span><\/h1>\n

V\u0161eobecn\u00e9 obchodn\u00ed a storno podm\u00ednky upravuj\u00ed vz\u00e1jemn\u00fd smluvn\u00ed vztah mezi provozovatelem ubytovac\u00edho za\u0159\u00edzen\u00ed Vila Vy\u0161ehrad, t\u0159\u00edda m\u00edru 49, \u010cesk\u00fd Krumlov a klientem, fyzickou nebo pr\u00e1vnickou osobou, kter\u00e1 pobyt v ubytovac\u00edm za\u0159\u00edzen\u00ed jako objednatel objedn\u00e1v\u00e1.<\/span><\/p>\n

VOP se vztahuj\u00ed na pr\u00e1vn\u00ed vztahy mezi Klientem a Poskytovatelem p\u0159i poskytov\u00e1n\u00ed slu\u017eeb a na dal\u0161\u00ed pr\u00e1vn\u00ed vztahy z t\u011bchto vztah\u016f odvozen\u00fdch. \u010cerp\u00e1n\u00edm slu\u017eeb Klient souhlas\u00ed s t\u011bmito VOP a zavazuje se je dodr\u017eovat. VOP stejn\u011b jako pr\u00e1vn\u00ed vztahy mezi Poskytovatelem a Klientem, se \u0159\u00edd\u00ed obecn\u011b z\u00e1vazn\u00fdmi pr\u00e1vn\u00edmi p\u0159edpisy \u010cesk\u00e9 republiky, zejm\u00e9na z\u00e1konem \u010d.89\/2012 Sb., ob\u010dansk\u00fd z\u00e1kon\u00edk, v platn\u00e9m zn\u011bn\u00ed. Je-li Klientem spot\u0159ebitel, \u0159\u00edd\u00ed se tyto pr\u00e1vn\u00ed vztahy takt\u00e9\u017e z\u00e1konem \u010d. 634\/1992 Sb., o ochran\u011b spot\u0159ebitele, v platn\u00e9m zn\u011bn\u00ed.<\/span><\/p>\n

 <\/p>\n

    \n
  1. Ceny a slu\u017eby\u00a0<\/strong><\/li>\n<\/ol>\n

    Ceny ubytov\u00e1n\u00ed a p\u0159\u00edpadn\u00fdch dal\u0161\u00edch slu\u017eeb jsou uvedeny v prezenta\u010dn\u00edch materi\u00e1lech Poskytovatele (internetov\u00e9 str\u00e1nky, prospekty apod.). Pro Klienta je v\u0161ak z\u00e1vazn\u00e1 ta cena, kter\u00e1 je uvedena v ubytovac\u00edm poukazu (d\u00e1le jen voucher). Pro rozsah smluvn\u011b sjednan\u00fdch slu\u017eeb a cen je z\u00e1vazn\u00fd jejich rozpis ve voucheru. Poskytovatel je opr\u00e1vn\u011bn v p\u0159\u00edpadech, kter\u00e9 nem\u016f\u017ee ovlivnit (nap\u0159. z\u00e1sah vy\u0161\u0161\u00ed moci), zm\u011bnit dohodnut\u00e9 podm\u00ednky pobytu.<\/span><\/p>\n

      \n
    1. Zru\u0161en\u00ed pobytu Klientem\u00a0<\/strong><\/li>\n<\/ol>\n

      Klient je opr\u00e1vn\u011bn zru\u0161it objedn\u00e1vku v\u00edce ne\u017e 7 dn\u016f p\u0159ed p\u0159\u00edjezdem zdarma a m\u00e9n\u011b ne\u017e 7 dn\u016f p\u0159ed p\u0159\u00edjezdem se storno poplatkem ve v\u00fd\u0161i 100% ceny ubytov\u00e1n\u00ed. Zru\u0161en\u00ed pobytu vy\u017eaduje p\u00edsemnou elektronickou podobu (email s doru\u010denkou) na adresu\u00a0<\/span>penzion@vila-vysehrad.com<\/span><\/a>. Rozhoduj\u00edc\u00ed pro ur\u010den\u00ed doby zru\u0161en\u00ed pobytu je datum a \u010das odesl\u00e1n\u00ed emailu. U v\u011bt\u0161\u00edch skupin mohou b\u00fdt sjedn\u00e1ny individu\u00e1ln\u00ed storno poplatky. Poskytovatel nebude \u00fa\u010dtovat Klientovi v\u00fd\u0161e uveden\u00e9 storno poplatky, pokud nemohl \u010derpat sjednan\u00e9 slu\u017eby z t\u011bchto d\u016fvod\u016f: \u00famrt\u00ed v rodin\u011b, hospitalizace z\u00e1kazn\u00edka nebo \u010dlena jeho rodiny, v\u00e1\u017en\u00e9 onemocn\u011bn\u00ed, povol\u00e1vac\u00ed rozkaz. V\u00fd\u0161e uveden\u00e9 skute\u010dnosti je z\u00e1kazn\u00edk povinen dolo\u017eit p\u00edsemn\u00fdm dokladem ubytovateli nejpozd\u011bji do 3 dn\u016f od jejich vzniku.<\/span><\/p>\n

        \n
      1. Podm\u00ednky vr\u00e1cen\u00ed pen\u011bz\u00a0<\/strong><\/li>\n<\/ol>\n

        V p\u0159\u00edpad\u011b zru\u0161en\u00ed rezervace ze strany Klienta je Poskytovatel povinen vyplatit nejpozd\u011bji do 30 dn\u016f po p\u00edsemn\u00e9m obdr\u017een\u00ed storna zaplacenou cenu rezervace. Toto neplat\u00ed, pokud Poskytovateli vznikne n\u00e1rok na storno poplatek.<\/span><\/p>\n

          \n
        1. Platnost\u00a0<\/strong><\/li>\n<\/ol>\n

          Tyto obchodn\u00ed a storno podm\u00ednky jsou ned\u00edlnou sou\u010d\u00e1st\u00ed objedn\u00e1vky ubytov\u00e1n\u00ed a ubytovac\u00edho poukazu (voucheru).<\/span><\/p>\n

            \n
          1. Dodac\u00ed podm\u00ednky\u00a0<\/strong><\/li>\n<\/ol>\n

            Poskytovatel se zavazuje poskytnout Klientovi d\u016fle\u017eit\u00e9 informace k\u00a0objednan\u00fdm slu\u017eb\u00e1m a potvrdit klientovi \u0159\u00e1dn\u011b objednan\u00e9 slu\u017eby, p\u0159i z\u00e1vazn\u00e9 rezervaci nebo potvrzen\u00e9 objedn\u00e1vce zabezpe\u010dit Klientovi slu\u017eby v potvrzen\u00e9m rozsahu a kvalit\u011b.<\/span><\/p>\n

              \n
            1. Mimosoudn\u00ed \u0159e\u0161en\u00ed spor\u016f<\/strong><\/li>\n<\/ol>\n

              K mimosoudn\u00edmu \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f vznikl\u00fdch v\u00a0souvislosti s\u00a0Poskytovatelem poskytnut\u00fdmi slu\u017ebami, zejm\u00e9na ubytov\u00e1n\u00edm, je p\u0159\u00edslu\u0161n\u00e1 \u010cesk\u00e1 obchodn\u00ed inspekce se s\u00eddlem \u0160t\u011bp\u00e1nsk\u00e1 567\/15,120 00 Praha 2, I\u010c: 000 20 869, internetov\u00e1 adresa:\u00a0<\/span>https:\/\/adr.coi.cz\/cs<\/span><\/a>. Platformu pro \u0159e\u0161en\u00ed spor\u016f on-line nach\u00e1zej\u00edc\u00ed se na internetov\u00e9 adrese <\/span>http:\/\/ec.europa.eu\/consumers\/<\/span>odr<\/span><\/a> je mo\u017en\u00e9 vyu\u017e\u00edt p\u0159i \u0159e\u0161en\u00ed spor\u016f mezi Klientem a Poskytovatelem.<\/span><\/p>\n

              Evropsk\u00e9 spot\u0159ebitelsk\u00e9 centrum \u010cesk\u00e1 republika se s\u00eddlem \u0160t\u011bp\u00e1nsk\u00e1 567\/15,120 00 Praha 2, internetov\u00e1 adresa:\u00a0<\/span>http:\/\/www.evropskyspotrebitel.cz<\/span><\/a>\u00a0je kontaktn\u00edm m\u00edstem podle Na\u0159\u00edzen\u00ed Evropsk\u00e9ho parlamentu a Rady (EU) \u010d. 524\/2013 ze dne 21. kv\u011btna 2013 o \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f on-line a o zm\u011bn\u011b na\u0159\u00edzen\u00ed (ES) \u010d.2006\/2004 a sm\u011brnice 2009\/22\/ES (na\u0159\u00edzen\u00ed o \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f on-line).<\/span><\/p>\n

              [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

              V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky V\u0161eobecn\u00e9 obchodn\u00ed a storno podm\u00ednky upravuj\u00ed vz\u00e1jemn\u00fd smluvn\u00ed vztah mezi provozovatelem ubytovac\u00edho za\u0159\u00edzen\u00ed Vila Vy\u0161ehrad, t\u0159\u00edda m\u00edru 49, \u010cesk\u00fd Krumlov a klientem, fyzickou nebo pr\u00e1vnickou osobou, kter\u00e1 pobyt v ubytovac\u00edm za\u0159\u00edzen\u00ed jako objednatel objedn\u00e1v\u00e1. VOP se vztahuj\u00ed na pr\u00e1vn\u00ed vztahy mezi Klientem a Poskytovatelem p\u0159i poskytov\u00e1n\u00ed slu\u017eeb a na dal\u0161\u00ed pr\u00e1vn\u00ed vztahy […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-230535","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/vila-vysehrad.com\/en\/wp-json\/wp\/v2\/pages\/230535","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vila-vysehrad.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vila-vysehrad.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vila-vysehrad.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/vila-vysehrad.com\/en\/wp-json\/wp\/v2\/comments?post=230535"}],"version-history":[{"count":4,"href":"https:\/\/vila-vysehrad.com\/en\/wp-json\/wp\/v2\/pages\/230535\/revisions"}],"predecessor-version":[{"id":230568,"href":"https:\/\/vila-vysehrad.com\/en\/wp-json\/wp\/v2\/pages\/230535\/revisions\/230568"}],"wp:attachment":[{"href":"https:\/\/vila-vysehrad.com\/en\/wp-json\/wp\/v2\/media?parent=230535"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}